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Desktop
Support Specialist III
Location:
Washington DC
Duties and
Responsibilities:
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Receiving trouble
calls through the client's Helpdesk for specifically identified
political appointees.
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Utilization of the
our client Trouble Management Ticketing System to track
assignments and remediation of trouble tickets.
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Diagnosing and
resolving problems in response to reported incidents.
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Researching,
evaluating and providing feedback on problematic trends and
patterns in customer support requirements.
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Installing,
configuring, troubleshooting, and maintaining customer hardware
and software, including:
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Microsoft Windows
XP
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Microsoft Office
2003 Suite (Word, Excel, PowerPoint, Project, etc.)
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Blackberry
Desktop Manager
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Lotus Notes and
Microsoft Outlook email clients
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Developing and
managing customer service performance requirements.
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Developing customer
support policies, procedures, and standards.
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Providing customer
training, when required.
Selective Factors:
This position requires
mastery of and skill in applying IT problem management methods and
practices. The qualified candidate must hold a valid "Microsoft
Certified Desktop Support Technician (MCDST) certificate.
Contacts:
Daily work assignments
shall be coordinated with and status reported to the Chief, Division
of Technology Services.
Hours:
The basic work hours
shall be as stated in the Contract, however, special assignments may
require periodic adjustments to accommodate the schedules of the
clients. This may include early morning, late evening and some
weekend work.
| If you are passionate about technology and are
looking for a challenging opportunity at Washington, DC
metropolitan area and you would like us to inform you of our
opening. Please feel free and click on the http://www.iselfschooling.com/register.htm
link to register and we will email you about our opening. |
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