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Helpdesk
Support Level I
Location:
Washington DC
(Walking
to Union Station Metro)
Duties and
Responsibilities:
Job Description
1) Provides problem determination and resolution related to client's
technology issues, primarily via telephone support
2) Records pertinent
information about all incidents and resolutions to ensure customer
satisfaction
3) Assists with special
projects as required enhancing customer relations
4) Develops a working
knowledge of the customer’s business needs to better provide
technical support in the business environment
5) Utilizes problem
management system to ensure customer problems are resolved
6) Performs problem
determination via telephone support on client standard hardware and
software following the established standards and operating
procedures
7) Provides a high level
of professionalism and customer service in all dealings with
customers
8) Assists with customer
training as required
Job Requirements
1- Minimum of one year help desk experience with majority of time
spent on phone support or equivalent experience
2- Understanding of
Windows NT/2000 networks, Windows 2000/XP operating systems, Lotus
Notes, Microsoft Office and Internet
Contacts:
Daily work assignments
shall be coordinated with and status reported to the IT Services.
Hours:
The basic work hours
shall be as stated in the Contract, however, special assignments may
require periodic adjustments to accommodate the schedules of the
clients. This may include early morning, late evening and some
weekend work.
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If you are passionate about technology and are
looking for a challenging opportunity at Washington, DC metropolitan
area and you would like us to inform you of our opening. Please feel
free and click on the http://www.iselfschooling.com/register.htm
link to register and we will email you about our opening. Please
feel free email us your resume at help@iselfschooling.com
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